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Questions & Answers
The Ellison team will be happy to answer any questions and requests!
Do you ship worldwide?
Yes, we offer international shipping to most countries in the world.
How long does shipping take?
Shipping time varies depending on the destination, usually takes up to 5 business days.
How much does shipping cost?
The shipping cost depends on the destination and the weight of the order. Within the borders of Israel, shipping is free of charge.
What is your return and exchange policy?
We allow returns or exchanges within 14 days only from the date of receipt of the product or receipt of a shipping certificate (disclosure document), whichever is later, as detailed above.
How do I choose the frame that suits me?
Our team of consultants can help you customize a frame according to your facial structure, personal style, and design preferences.
Do you offer optical vision lenses?
Yes, we offer all types of prescription lenses, including single-vision, multifocal, and lenses with special coatings.
Can I customize my glasses?
Yes, we offer customization options so you can create the perfect pair of glasses for you. You can choose frames in a variety of designs, colors, and materials, customize lenses to suit your vision needs, and add special coatings such as blue light filtering, anti-reflective, and scratch-resistant coatings.
Our team of experts will be happy to guide you through the selection process, so that you can enjoy glasses that suit your personal taste and lifestyle.
What brands do you sell?
We offer a variety of luxury brands such as Akoni, Balmain, ChromeHearts, Cutler and Gross, Dita, Eyevan, Garrett Leight, Gast, KameManNen, LGR, Lunar, Matsuda, Miu Miu, Moscot, Mr. Leight, Mykita, Ophy, Oscar Magnuson, Pewpols, Saint Laurent, Tavat, Tejesta, Thierry Lasry, Thom Browne and more.
Do you offer lenses with blue light filtering?
Yes, we have lenses that reduce blue light, which are especially suitable for prolonged use in front of screens.
Do you perform vision tests?
Yes, we offer professional vision exams by certified optometrists at our branch.
How often should you have an eye exam?
It is recommended to have an eye exam once a year, especially if you experience changes in your vision.
What is the difference between single-vision, multifocal, and progressive lenses?
Single-focal lenses are designed for distance or reading only, while multifocal and progressive lenses allow for a wide range of vision without the need to change glasses.
Can I use my prescription to order new lenses?
Yes, you can order new lenses based on an existing prescription, as long as it is valid and up-to-date.
What payment methods do you accept?
We accept international credit cards, Bit, PayPal, in accordance with the site's policy.
Is it possible to pay in installments?
Yes, we offer the option of payments with selected credit cards, subject to company policy.
Are there any promotions or discounts available?
Yes, we offer seasonal promotions and discounts. We recommend subscribing to our newsletter to stay updated.
How do I keep my glasses in good condition?
It is recommended to clean the lenses with a microfiber cloth and a dedicated cleaning agent, and not to place the glasses with the lenses facing down.
Can broken glasses be repaired?
Depending on the type of damage, we offer repair services for various eyeglass frames and parts.
Is there a warranty on your products?
Yes, all of our products are covered by a warranty, as per company policy. The length of the warranty varies between brands.
Is it possible to narrow the frames according to the structure of the face?
Yes, the frames can be straightened and narrowed to perfectly fit your face shape. The adjustment is done in your presence in the store, by our professional team.
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Do you have a question?
Fill out the details in the following form and an expert from our team will get back to you as soon as possible!